FORUM
8 Co. Ltd. has been awarded the 2015 CRM Best Practice Award by the CRM
Association Japan in October 27, 2015. This award is distributed to
only those who incorporate the most appropriate CRM-oriented practices
to set model examples in Japan to reach the goal of "customer-centric
relationship management".
Despite having only settled with an
Honourable Mention for the year 2014, FORUM 8 continued to place a
high sense of priority on CRM practices. Through this continuous effort
and the sophisticated services provided, FORUM 8 has finally been
awarded with the Best Practice Award.
Through its
sophisticatedly integrated cloud CRM database, FORUM 8 has been able to
react nimbly between numerous customer demands to the finest details.
The voices and feedbacks from customers are stored into the database
and are leveraged as a valuable referential asset for future
sales, support, and R&D activities.
FORUM 8 will continue to improve these values to continue ensuring the highest customer satisfaction possible.
Background of Award (Summarized)
A Fusion Model Bridging between Advanced Technologies and Customer Needs
Through
leveraging on advanced civil engineering / architectural CAD software
and VR technologies, FORUM 8 had been and valued partner for
numerous general contractors, municipalities, and recently,
successfully expanded its activities by collaborating with research
institutes, and automobile industries. This is made possible because of
the company's dedication towards establishing close
communication with its partners to capture the latest needs in a
rapidly changing industry to provide unprecedented products and
services.
FORUM 8's products support the visualization of various
design factors and considerations to assist in the recent industry
trends such as ITS, urban development, national resilience, and
disaster evacuation simulation. At the same time, the
company's integrated customer database allow close and detailed
assistance for individual clients to ensure that quality support has
been successfully delivered.
【Award Ceremony / Presentation / Case Studies】
Date： November 11, 2015 (Wed)
Venue： Tokyo American Club (Azabudai, Minato-ku, Tokyo）
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▲2015 CRM Best Practice Award Trophy |
 |  | | ▲The Award Ceremony |
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